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Legal

Cookies Policy

This policy explains what cookies we use, why, and how you can control them.

Last updated: [DATE TO BE SET]

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site work properly, remember your preferences, and understand how it is being used.

We also use similar technologies including local storage, session storage, and pixel tags. We refer to all of these as "cookies" throughout this policy.

Our approach

We follow the requirements of the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR:

  • We use essential cookies without asking, because the site cannot work without them
  • We ask for your consent before setting any non-essential cookies, through the consent banner shown when you first visit
  • You can change your preferences at any time using the Cookie Preferences link in the footer

Categories of cookies we use

Strictly necessary cookies

Required for the website and booking system to work. These include login session cookies, security tokens, and cookies that remember the items in your current booking.

  • session_id · expires when you close the browser · first party
  • csrf_token · expires with session · first party, security
  • cookie_consent · 12 months · first party, remembers your preferences

Functional cookies

Remember choices you have made to give you a better experience. For example, your preferred language or whether you have dismissed an information banner.

  • locale · 12 months · first party

Analytics cookies

Help us understand how visitors use the site so we can improve it. Aggregated and anonymised wherever possible.

  • _ga, _ga_* · up to 14 months · third party (Google Analytics)
  • [CONFIRM IF YOU USE GA4 OR ANOTHER PROVIDER]

Marketing cookies

Used by our advertising partners (where applicable) to measure the effectiveness of marketing campaigns and to show you relevant adverts on other sites.

  • _fbp · 3 months · third party (Meta Pixel)
  • [CONFIRM ANY OTHER MARKETING TRACKERS, E.G. GOOGLE ADS]

Third parties

Some cookies are set by services we embed on our site, including:

  • Meta WhatsApp Business (booking via WhatsApp)
  • Stripe (payment processing, sets fraud-prevention cookies)
  • Google Analytics (usage analytics)
  • Meta Pixel (advertising measurement, only if you consent)

Each of these has its own privacy and cookie policy, which we recommend you read on their websites.

How to manage cookies

Through our preferences centre

Click "Cookie Preferences" in the footer to update your consent at any time.

Through your browser

You can block or delete cookies through your browser settings:

Note that blocking essential cookies may prevent parts of the site from working properly.

Changes to this policy

We may update this policy when we add or remove cookies. The "Last updated" date at the top tells you when. For material changes we will refresh the consent banner so you can re-confirm your preferences.

Contact us

For any questions about cookies, email dpo@thanksdoc.co.uk.

Questions about this policy? Get in touch or email info@thanksdoc.co.uk.